Frequently Asked Questions

Once your order is shipped, you will receive an SMS and email containing a tracking number and a link to our shipping partner's portal. Alternatively, you can log into your Account, go to 'My Orders' and click 'Track Order' to view live status updates directly.

Yes, absolutely! Every single shipment from Heer Gold is 100% fully insured from our showroom to your doorstep. In the extremely rare event that any package is lost or damaged during transit, you are fully protected. We bear complete responsibility until you sign the delivery receipt.

Standard instock items are dispatched within 24-48 hours and generally reach major metro cities within 3-5 business days (5-7 days for other regions). For bespoke custom-crafted jewelry or customized sizes, it takes approximately 10-14 business days for our master artisans to complete the creation and ship it.

Currently, we offer fully insured shipping to all pincodes within India. For custom international delivery requests, please contact our relationship experts directly on support@heerjewels.in or call us to discuss custom international shipping rates and customs compliance.

Yes, 100%. We take purity extremely seriously. Every gold jewelry item created and sold by Heer Gold bears the official BIS (Bureau of Indian Standards) 916 Hallmark stamp. It features three laser engravings: the BIS logo, the purity grade (e.g., 22K916), and the unique 6-digit alphanumeric HUID (Hallmark Unique Identification) code.

Absolutely. Every diamond item in our collection is accompanied by an independent authenticity certificate from globally recognized laboratories such as the IGI (International Gemological Institute) or GIA (Gemological Institute of America). The certificate specifies the exact cut, color, clarity, and carat weight of your diamonds.

HUID stands for Hallmark Unique Identification. Each piece of gold jewelry is stamped with a unique 6-character code at government-approved hallmarking centers. You can verify this code instantly online by downloading the official 'BIS Care' mobile app and typing in your HUID code. It will display the date of hallmarking, the jeweler name, and the certified gold purity.

We offer a 14-day, 100% zero-deduction moneyback guarantee for standard online purchases. If you are not completely satisfied with your jewelry, you can initiate a return within 14 days of receipt for a full refund or exchange. The item must be unused, in its original pristine condition, and accompanied by the original hallmark certificate and invoice.

Yes, we proudly offer a lifetime buyback and exchange policy on all gold, diamond, and platinum jewelry. 1) Gold Exchange: 100% value of the gold weight based on the prevailing live gold market rate at the time of transaction. 2) Buyback/Cashback: Prevailing live gold value minus a nominal 3% melting loss charge. Diamonds are valued at 90% of their prevailing market rates during exchanges.

You can exchange or sell back your jewelry by visiting our flagship showroom in Ahmedabad along with the original purchase invoice and authenticity certificates. If you reside elsewhere, you can contact our support team to schedule a secure, insured courier pick-up from your home. The package will be opened and evaluated live under CCTV surveillance at our workshop.

Yes! Most of our catalog designs are highly customizable. You can request a change in gold purity (14K, 18K, or 22K), choice of gold color (Yellow, Rose, or White Gold), diamond grades (e.g., VVS-EF or VS-GH), ring sizes, or chain lengths. Simply click 'Customize Design' or contact our support experts on WhatsApp.

Yes, we specialize in bespoke custom creations. If you have a specific heirloom design or a picture of an ornament you love, you can send it to us via WhatsApp. Our CAD design team will generate a 3D digital render for your review and approval. Once approved, our master craftsmen will bring the design to life in pure gold.

We recommend using our printable ring size guide available on the product pages, or purchasing a standard ring sizer tool. If you are unsure, you can schedule a complimentary 'Try at Home' session or consult our jewelry experts, who will guide you to find the perfect size using virtual sizing tools.